In this role you will provide support to a small- or medium-sized business by assisting clients with managing all their customer inquiries, feedback, questions, complaints, and support needs. You will be working 50 hours per week during American business hours and get paid weekly.
« To provide the first point of contact for customers
« To respond to customer emails and messages
« To manage all inbound and outbound calls
« To oversee social media chats and direct messaging
« To manage client’s WhatsApp and Facebook support chats
« To manage client’s website and mobile app LiveChat
« To oversee customer order fulfillment and delivery
« To resolve customer problems and complaints
« To create and set up transactional customer emails
« To collect, log in, and disseminate customer feedback
« To set up email automation for standard interactions
« To help with general admin and office tasks
Qualification & Experience Requirements:
« College-educated (Bachelor or Associate degree)
« Fluent in American English, written and oral
« Hands-on experience in using the Workiz tool
« Experience working in a customer support role 2+ years
« Experience in working in international teams (desirable)
« Knowledge of email automation processes and software
« Experience working with Western customers
« Advanced MS Office knowledge: Word, Excel, PowerPoint
« Experience with customer surveys and collecting feedback
« Understanding of American customers & their expectations
Preferred Skills:
« Hard-working, reliable, flexible, and adaptable
« Positive, with a can-do attitude to work
« Solution-oriented and able to deal with stress
« Able to handle new situations and issues
« Outstanding time management & prioritizing skills
« Able to handle difficult customers and clients
« Customer-centric and willing to go the extra mile
« Excellent telephone manner and willingness to help